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GriffithsTOM

member ID：62683

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  • Name:

    TomG

  • Nationality:

    United Kingdom

  • Sex:

    Male

  • Age:

    35

  • Degree:

    University Degree

  • Experience:

    1-3 years

  • Job type:

    Full-time

  • Location:

    Overseas

  • Expected city:

    Beijing,Shanghai,Guangzhou

  • Expected salary:

    More than 20000RMB

  • Preferred Occupation:

  • Availability:

    To be discussed

  • Visa Type:

    No Visa

  • Date of Visa Expiry:

    0000-00-00

  • Registering time:

    2020-09-07 09:50

  • Last login time:

    2020-09-07 09:50

  • Contact info:

    VIP can see

Self-introduction:

  • Job Sought
  • Native, English-speaking teacher seeks new opportunities in China.

  • Looking to teach in the Northern Provinces (Heilongjiang, Jilin, Inner Mongolia).
    • Time Period : 2019/04 - 2019/10
    • Job Title : Service Delivery Team Manager
    • Company Name : TUI Destination Experiences
    • Work Experience:
    • • Training staff on systems, sales and customer service through TUI’s own ‘Smiles Academy’ training programme and utilising different learning methods’. Leading additional and regular classes on sales and customer service.
      • Managing a multi-resort team with new and experienced colleagues. Duties included creating rotas, managing the disciplinary process and hotel volume planning.
      • Holding regular developmental 1-2-1s, team meetings and workshops with engagement-led initiatives inside and outside the workplace to encourage high performance.
    • Time Period : 2017/04 - 2019/03
    • Job Title : Concept and Guest Relations Manager
    • Company Name : TUI Destination Experiences
    • Work Experience:
    • • Guest-facing Customer Relations Manager of adult-only 4 and 5* luxury hotels. Providing a tailored and personalised service to a European clientele - awarded best UK customer satisfaction scores in Summer 2017.
      • Building strong relationships with primary and secondary stakeholders; holding regular meetings on KPI performance and concept implementation.
      • Delivering concept ‘DNA’ training sessions with hotel staff members and management on the concept vision and specification.
      • Team-leader of different departments; administration, overseeing entertainment programmes, managing disciplinary reports and people development through TUI’s internal development channels.
    • Time Period : 2015/04 - 2017/03
    • Job Title : Holiday Rep
    • Company Name : Thomson Holidays
    • Work Experience:
    • • Providing an excellent customer service: managing customer expectations, handling complaints and providing simple solutions that create satisfaction. Building rapport and utilising local knowledge to create smiles.
      • Performing additional duties such as children’s mini disco, excursion tour guide and hosting local interest walks.

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