Outstanding background in the field of troubleshooting simple and intricate tech applications.
Experience with Unix and Linux.
Microsoft Office (MS Word, Excel, PowerPoint, Internet).
Expert in remote and on-site consultation within an IT environment.
Familiar with procedures for IT assistance in LANs routers peer-to-peer file sharing connectivity of remote desktop servers TCP/IP networking and more.
Prepared to work on weekend rotational and night shifts.
Managed administrative server functions including back-ups upgrades recovery management of disk space and more.
Provided Level 1 support, handled troubleshooting and maintenance as well as monitoring and deployment of IT equipment to sites.
Monitored business applications via remote desktop.
Worked with end users resolving their software and hardware issues in efficient manners.
Pooled resources with technical personnel to accomplish system implementations.