Time Period : 2017/11 - Present
Job Title : Part-Time Customer Advisor
Company Name : NCP UK LTD
Work Experience:
Outline: Working within a medium-sized contact center, to provide front line support to our valued customers and reporting to the team leader.

• Answering inbound calls from customers and providing them with advice, information, and assistance regarding our service and products.
• Assisting management with training new starters within the contact center, as well as assisting with managing the contact centre when required.
• Identifying issues and delegating tasks to various staff members on car parks nationwide, and to relevant departments.
• Ensuring the required SLA times and KPI targets are achieved at all times.
• Consistently met targets for every quarterly review and given recognition for achievements.
Time Period : 2016/09 - 2017/09
Job Title : Self Employed
Company Name : Self Employed
Work Experience:
Outline: Prior to university, I took a gap year to immerse myself into my hobbies and interests.

• Established an health and beauty e-commerce store on Amazon and eBay, managing the daily operations such as providing excellent customer service, monitoring inventory and coordinating with global suppliers to order and replenish stock. In addition to carrying out rigorous market research with meticulous attention to accuracy in order to select quality products in demand at the best price.
• Developed a script for automated cryptocurrency trading based on current market conditions and technical indicators in order to create multiple buy and sell strategies. Used excel to track actual P/L v expected P/L based on compound interest.
• Commenced writing a book titled \'Trading Cryptocurrency: Beginners guide on how to make a living from Bitcoin, altcoins and ICOs\' to be published on Amazon Kindle and book store in Autumn 2020.

Time Period : 2016/04 - 2016/09
Job Title : RACF SECURITY ADMIN
Company Name : Co-operative Bank
Work Experience:
Outline: Working within IT security at the bank HQ, tasked with administrating the security system that provides access control and auditing functionality for the bank mainframe.

• Standardised and monitored access levels on the bank mainframe through liaising with team managers across the business spectrum.
• Overhauled the organizational structure, and defined roles and groups within the organization to determine access levels.
• Running administrative commands using REXX on the IBM mainframe alongside the senior RACF Security Admin.
• Improved decision making and increased productivity by creating weekly statistics of project progress through data extraction via the mainframe to excel and enabling prioritization of project deliverables.
• The roles and groups defined and created within the organization for the mainframe are still used today at the Co-op Bank.